Care for the Place You Call Home
Request assistance for your personal residence, share the details of a concern, or connect with our team about an existing service request.
Thoughtful care for your home and the community around it. · Darby Park, Hilliard.
Before You Submit
This portal is intended for requests related to your personal residence and items you are responsible for maintaining.
For community or common-area concerns — including shared grounds, parking areas, sidewalks, clubhouses, and association-maintained building components — please contact your property management company, designated board representative, or community HOA portal first.
This allows the appropriate parties to review the concern, confirm responsibility, and authorize a work order where needed.
If you are unsure whether an item is your responsibility or the association’s, please check with your property manager before submitting.
Resident Request
Share the details of your request so our team can understand the concern and discuss the appropriate next step.
If This Is an Emergency
For immediate danger or a life-threatening emergency, call 911. For urgent property assistance, call our 24-hour hotline. Do not rely on an online form for emergency assistance.
24-Hour Hotline · (614) 269-9764Common Urgent Issues
Existing Requests
For an update on an existing request, please call or email our team. Include your name, community, property address, and request reference if one has been provided.
The Service Process
01
Received
Your request is logged and acknowledged.
02
Under Review
Responsibility, authorization, and scope are confirmed.
03
Scheduled
A date is set once approvals and access are in place.
04
Completed
The work is finished and reviewed with you.
This page describes the process; it is not a live online tracking system. Scheduling follows any necessary authorization and coordination.
Response and Scheduling
We would rather be precise than flattering about timing. These distinctions matter when you are arranging your day around us.
Acknowledgment
Confirms we have received your request and that it is logged.
Review
Our team assesses the concern, the likely scope, and who is responsible for authorizing the work.
Scheduling
A visit is arranged once authorization and access are confirmed. The 24-hour reply commitment does not guarantee a technician visit within 24 hours.
Emergency Hotline
Available around the clock for urgent property situations. Availability of the hotline does not automatically guarantee immediate dispatch.
Resident Questions
Anything not covered here can be answered by phone at (614) 269-9764.
Community-specific rules, handbooks, amenities, and contacts are managed by your property management company. Please use their verified resources for anything specific to your community.
Our team replies to every request within 24 hours. The timing of the visit itself depends on urgency, authorization, access, and availability — these are different things, and we try not to blur them.
Situations that pose an immediate safety risk or make a unit uninhabitable: major water leaks or flooding, no heat in winter or no cooling in extreme heat, electrical hazards or a full power outage, gas leaks or carbon monoxide alerts, broken door or window locks, sewage backup, or being locked out. For these, call (614) 269-9764 rather than submitting the form.
Not always. If you are comfortable with entry and access can be arranged — through you or through your property management — you need not be present. You should be home if the technician needs to discuss the issue with you, or if certain areas must be unlocked. Note your preference in the access notes field.
Yes. Call (614) 269-9764 at least 24 hours before a scheduled appointment to reschedule, or as soon as possible to cancel, so the slot can be reallocated. Same-day changes we will do our best to accommodate, though a new date may be required.
If you are home, the technician reviews the completed work with you. A service notice is left detailing what was done, and our team follows up afterward. If you notice an issue after the work, contact us promptly at (614) 269-9764 so it can be addressed.
Responsibility depends on the property, the governing documents, the nature of the work, and any required authorization. Submitting a request does not establish coverage or payment responsibility. Any proposed resident-paid work will be discussed with you before it is authorized.
Please route common-area concerns — landscaping, parking areas, sidewalks, clubhouses, pool areas, and exterior building maintenance — through your property management company, a designated board member, or your community’s HOA portal. That allows the concern to be reviewed, responsibility confirmed, and a work order authorized. Once authorized, we complete the community maintenance work.
Simple Home Care Between Visits
Questions about your community’s amenities, move-in and move-out procedures, keys, fobs, or notices should be directed to your property manager.